Refund Policy

“Accuracy Guaranteed. If We Make a Verified Error, We Fix It — Fast.”


Clear Bridge Language Solutions LLC

Effective Date: 2/12/2026

At Clear Bridge Language Solutions, we are committed to delivering accurate, professional translations with speed and integrity. Because translation services are customized and begin shortly after documents are submitted, our refund policy is structured to ensure fairness while maintaining quality and operational integrity.

Our Commitment to Quality

Every translation is:

  • Carefully processed through secure systems
  • Reviewed by qualified human linguists
  • Delivered according to the specifications provided

If we make a verified translation error, we will correct it promptly at no additional charge.

Your confidence matters to us.

Refund Eligibility

Due to the personalized nature of translation services, refunds are subject to the following conditions:

1. Before Work Begins

If you request cancellation before translation work has started, you may be eligible for:

  • A full refund minus payment processing or administrative fees

2. After Work Has Begun

Once translation work has started:

  • Refunds are generally not available
  • Translation services are considered customized digital services
  • Time and resources are immediately allocated upon project initiation

3. Translation Accuracy Concerns

If you believe your translation contains an error:

  • Notify us within 7 calendar days of delivery
  • We will review the concern promptly
  • Verified translation errors will be corrected at no cost

If a material translation error cannot be reasonably corrected, our sole remedy may be a refund of the amount paid for the affected service.

Non-Refundable Situations

Refunds will not be issued for:

  • Rejection by government agencies or third parties
  • Delays caused by incomplete or illegible documents
  • Formatting preferences not specified at the time of order
  • Changes to the original document after translation begins
  • Incorrect information provided by the client

Acceptance of documents is always at the discretion of the receiving authority.

USCIS & Government Submissions

Clear Bridge provides certified translations that meet standard certification requirements. However:

  • We do not guarantee acceptance by USCIS or any other agency
  • We are not responsible for application outcomes
  • We do not provide legal or immigration advice

How to Request Review

If you believe there is an issue with your order, please contact us at:

[email protected]


Please include:

  • Your order reference
  • Description of the concern
  • Specific location of the alleged error

We are committed to resolving concerns professionally and promptly.

Chargebacks & Payment Disputes

Initiating a payment dispute or chargeback without first contacting us to resolve the issue may result in:

  • Suspension of services
  • Collection efforts if services were delivered

We strongly encourage direct communication so we can assist you quickly.